Support

We usually reply within two working days.

Restore Pond+ or other purchases

Open the menu, go to Settings and tap Restore purchases. Make sure you’re signed in with the same Apple Account you used to buy.

Cancel or change Pond+

On your iPhone, open Settings › [your name] › Subscriptions › Ponderer. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pond+ until the end of the period you paid for.

Ask for a refund

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase.

My koi swam away

A koi swims away if you give up a session before it finishes. Start another session to raise a new one. Your other koi and garden are safe.

Moving to a new iPhone

Your pond is stored on your iPhone. When you set up a new iPhone from an iCloud or computer backup of your old one, your pond comes with it. Pond+ can always be restored with the same Apple Account.

Feeding, rotating and zooming

Tap the water to feed your koi. Drag to move around, pinch to zoom, twist two fingers to rotate, and slide two fingers up or down to tilt. Tap the compass to reset the view.